@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color 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components;@layer utilities{.start{inset-inline-start:var(--spacing)}.end{inset-inline-end:var(--spacing)}.block{display:block}}:root{--bg:#eef1f7;--surface:#fff;--surface-soft:#f7f8fb;--surface-muted:#f0f2f7;--nav:#11192b;--nav-soft:#1a243b;--text:#182034;--text-soft:#5d667c;--text-faint:#8a93a7;--border:#e1e5ee;--border-strong:#d2d8e5;--accent:#5b5ce2;--accent-strong:#494ac7;--accent-soft:#eeefff;--telegram:#269dd8;--success:#24845d;--success-soft:#e9f7f1;--warning:#ad6c13;--warning-soft:#fff6df;--danger:#c3424f;--danger-soft:#fff0f1;--edited:#fff9dd;--note:#fff8e7;--focus:#7475ff;--shadow-pop:0 14px 40px #161e3421;--radius:10px;--font-ui:Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", 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strong,.brand-lockup span{display:block}.brand-lockup strong{color:#fff;letter-spacing:-.01em;font-size:13px}.brand-lockup div span{color:#8994ad;text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:11px;overflow:hidden}.brand-mark{color:#fff;background:var(--accent);letter-spacing:-.06em;border:1px solid #ffffff26;border-radius:9px;place-items:center;width:34px;height:34px;font-weight:800;display:grid}.brand-mark--large{border-radius:12px;width:44px;height:44px;font-size:16px}.nav-close,.nav-scrim,.mobile-header,.mobile-back,.mobile-login-mark{display:none}.nav-groups{flex-direction:column;flex:1;gap:22px;padding:18px 0;display:flex;overflow-y:auto}.nav-group{gap:4px;display:grid}.nav-eyebrow{color:#6f7b96;letter-spacing:.09em;text-transform:uppercase;padding:0 9px 7px;font-size:10px;font-weight:700}.nav-button{color:#aeb8cd;text-align:left;background:0 0;border:0;border-radius:8px;grid-template-columns:20px minmax(0,1fr) auto;align-items:center;gap:9px;width:100%;min-height:38px;padding:0 9px;transition:color .14s,background .14s;display:grid}.nav-button:hover{color:#f4f6fb;background:#ffffff0e}.nav-button--active{color:#fff;background:#252f4b}.nav-button--active:before{content:"";background:#7c7dff;border-radius:0 3px 3px 0;width:3px;height:19px;position:absolute;left:0}.nav-button small{color:#cad1e1;text-align:center;background:#303b57;border-radius:999px;min-width:20px;padding:2px 6px;font-size:10px}.nav-bottom{border-top:1px solid #ffffff14;padding-top:10px}.availability{color:#9faac0;align-items:center;gap:7px;padding:5px 9px 11px;font-size:11px;display:flex}.availability span:nth-child(2){flex:1}.presence-dot,.live-dot{background:#39c38c;border-radius:50%;width:7px;height:7px;display:inline-block;box-shadow:0 0 0 3px #39c38c1f}.account-row{color:#bec7d9;text-align:left;background:0 0;border:0;border-radius:8px;grid-template-columns:30px minmax(0,1fr) 18px;align-items:center;gap:9px;width:100%;padding:8px;display:grid}.account-row:hover{background:#ffffff0e}.account-row span:nth-child(2){min-width:0;display:grid}.account-row strong{color:#f4f6fb;text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.account-row small{color:#77839d;text-transform:capitalize;margin-top:2px;font-size:10px}.workspace{background:var(--surface);min-width:0;height:100dvh;position:relative;overflow:hidden}.inbox-layout{grid-template-columns:208px minmax(290px,350px) minmax(430px,1fr);height:100%;display:grid}.inbox-layout--context{grid-template-columns:208px minmax(290px,340px) minmax(410px,1fr) 292px}.folder-panel,.ticket-list-panel,.conversation-panel,.context-panel{border-right:1px solid var(--border);min-width:0;height:100%;overflow:hidden}.folder-panel{background:var(--surface-soft);padding:19px 11px 14px}.panel-title{justify-content:space-between;align-items:center;padding:0 7px 17px;display:flex}.panel-title span,.module-eyebrow{color:var(--text-faint);letter-spacing:.08em;text-transform:uppercase;font-size:10px;font-weight:700}.panel-title h1{letter-spacing:-.04em;margin:4px 0 0;font-size:20px}.icon-button{width:32px;height:32px;color:var(--text-soft);background:0 0;border:1px solid #0000;border-radius:8px;place-items:center;padding:0;display:inline-grid}.icon-button:hover{color:var(--text);background:var(--surface-muted);border-color:var(--border)}.folder-list{gap:3px;display:grid}.folder-button{width:100%;min-height:35px;color:var(--text-soft);text-align:left;background:0 0;border:0;border-radius:7px;grid-template-columns:19px minmax(0,1fr) auto;align-items:center;gap:8px;padding:0 8px;display:grid}.folder-button:hover,.folder-button--active{color:var(--text);background:#e9ecf4}.folder-button--active{color:var(--accent-strong);font-weight:650}.folder-button--danger:not(.folder-button--active) svg{color:var(--danger)}.folder-button small,.queue-row small{color:var(--text-faint);font-variant-numeric:tabular-nums;font-size:11px}.folder-button--active small{color:var(--accent-strong)}.folder-section-label{color:var(--text-faint);letter-spacing:.08em;text-transform:uppercase;justify-content:space-between;align-items:center;margin:22px 8px 8px;font-size:10px;font-weight:700;display:flex}.folder-section-label button{color:var(--text-faint);background:0 0;border:0;padding:0;font-size:16px}.queue-row{width:100%;min-height:31px;color:var(--text-soft);text-align:left;background:0 0;border:0;border-radius:7px;grid-template-columns:9px 1fr auto;align-items:center;gap:9px;padding:0 8px;font-size:12px;display:grid}.queue-row:hover{background:#e9ecf4}.queue-dot{background:var(--telegram);border-radius:2px;width:7px;height:7px}.queue-dot--violet{background:#8d67dc}.shortcuts-card{color:var(--text-soft);background:#eceef5;border:1px solid #e0e3ec;border-radius:9px;gap:10px;margin:22px 2px 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input{min-width:0;height:30px;color:var(--text);background:0 0;border:0;outline:0;padding:0;font-size:12px}.search-box input::placeholder{color:#9aa2b5}.list-toolbar{gap:6px;display:flex}.list-toolbar button,.secondary-button{min-height:31px;color:var(--text-soft);background:var(--surface);border:1px solid var(--border);border-radius:7px;align-items:center;gap:6px;padding:0 9px;font-size:11px;display:inline-flex}.list-toolbar button:hover,.secondary-button:hover{color:var(--text);background:var(--surface-soft);border-color:var(--border-strong)}.filter-count{width:16px;height:16px;color:var(--accent-strong);background:var(--accent-soft);border-radius:50%;place-items:center;font-size:9px;font-weight:700;display:grid}.ticket-list-meta{min-height:32px;color:var(--text-faint);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:0 14px;font-size:10px;display:flex}.ticket-list-meta span:last-child{color:var(--success);align-items:center;gap:6px;font-weight:650;display:flex}.ticket-list{flex:1;min-height:0;overflow-y:auto}.ticket-row{width:100%;min-height:115px;color:var(--text);background:var(--surface);border:0;border-bottom:1px solid var(--border);text-align:left;grid-template-columns:35px minmax(0,1fr);gap:10px;padding:13px 14px;transition:background .12s;display:grid;position:relative}.ticket-row:hover{background:#fafbfe}.ticket-row--active{background:#f0f1ff}.ticket-row--active:before{background:var(--accent);content:"";width:3px;position:absolute;inset:0 auto 0 0}.avatar{color:#3f4c68;background:#e6e9f1;border:1px solid #dce1eb;border-radius:10px;flex:none;place-items:center;width:35px;height:35px;font-size:10px;font-weight:750;display:inline-grid}.avatar--small{border-radius:8px;width:30px;height:30px;font-size:9px}.avatar--tiny{border-radius:6px;width:21px;height:21px;font-size:7px}.avatar--large{border-radius:16px;width:58px;height:58px;font-size:16px}.ticket-main{align-content:start;min-width:0;display:grid}.ticket-topline{justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.ticket-topline strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-topline time{color:var(--text-faint);flex:none;font-size:9px}.ticket-subject{color:#303a51;text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:6px;min-width:0;margin-top:5px;font-size:11px;font-weight:620;display:flex;overflow:hidden}.priority-dot{background:#8f98aa;border-radius:50%;flex:none;width:6px;height:6px}.priority-dot--high{background:#e28a32}.priority-dot--urgent{background:var(--danger)}.priority-dot--low{background:#7d91ac}.ticket-snippet{color:var(--text-soft);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:5px;font-size:10px;line-height:1.4;display:-webkit-box;overflow:hidden}.ticket-meta{min-width:0;color:var(--text-faint);align-items:center;gap:8px;margin-top:8px;font-size:9px;display:flex}.ticket-meta>span:nth-child(2){text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.sla-chip{color:var(--success);align-items:center;gap:3px;margin-left:auto;display:inline-flex}.sla-chip--warning{color:var(--warning)}.sla-chip--breached{color:var(--danger)}.unread-badge{color:#fff;background:var(--accent);border-radius:999px;place-items:center;min-width:17px;height:17px;padding:0 5px;font-size:9px;font-weight:700;display:grid;position:absolute;top:42px;right:13px}.empty-state{min-height:260px;color:var(--text-faint);text-align:center;place-content:center;padding:30px;display:grid}.empty-state svg{margin:0 auto 11px}.empty-state strong{color:var(--text);font-size:12px}.empty-state p{max-width:210px;margin:6px 0 0;font-size:10px;line-height:1.45}.conversation-panel{background:#f6f7fa}.conversation{grid-template-rows:61px 40px minmax(0,1fr) auto;height:100%;display:grid}.conversation-header{background:var(--surface);border-bottom:1px solid var(--border);align-items:center;gap:12px;min-width:0;padding:0 16px;display:flex}.conversation-heading{flex:1;align-items:center;gap:9px;min-width:0;display:flex}.conversation-heading>div{min-width:0;display:grid}.conversation-heading strong,.conversation-heading span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversation-heading strong{font-size:12px}.conversation-heading span{color:var(--text-faint);margin-top:2px;font-size:9px}.conversation-actions{align-items:center;gap:6px;display:flex}.select-control{background:var(--surface);border:1px solid var(--border);border-radius:7px;align-items:center;gap:5px;min-height:31px;padding:0 7px;display:inline-flex}.select-control select{max-width:112px;color:var(--text-soft);appearance:none;background:0 0;border:0;outline:none;padding:0;font-size:10px}.status-dot{background:var(--accent);border-radius:50%;width:7px;height:7px}.status-dot--waiting_customer,.status-dot--waiting_internal{background:var(--warning)}.status-dot--resolved,.status-dot--closed{background:var(--success)}.conversation-subbar{color:var(--text-soft);border-bottom:1px solid var(--border);background:#fbfcfe;align-items:center;gap:10px;padding:0 16px;font-size:10px;display:flex}.owner-chip{align-items:center;gap:6px;display:flex}.subbar-spacer{flex:1}.priority-label,.sla-inline{font-variant-numeric:tabular-nums;align-items:center;gap:5px;display:inline-flex}.priority-label>span{background:#8f98aa;border-radius:50%;width:6px;height:6px}.priority-label--high>span{background:#e28a32}.priority-label--urgent>span{background:var(--danger)}.sla-inline--warning{color:var(--warning)}.sla-inline--breached{color:var(--danger);font-weight:650}.message-history{background-color:#f6f7fa;background-image:radial-gradient(#dfe3eb .6px,#0000 .6px);background-size:14px 14px;min-height:0;padding:18px max(18px,4vw) 22px;overflow-y:auto}.history-start{color:var(--text-faint);place-items:center;margin-bottom:18px;font-size:9px;display:grid}.history-start span{border:1px solid var(--border);background:#ffffffe6;border-radius:999px;padding:5px 9px}.history-start small{margin-top:5px;font-size:9px}.message-row{grid-template-columns:32px minmax(0,1fr);gap:8px;max-width:670px;margin:8px auto 0 0;display:grid}.message-row--staff{grid-template-columns:minmax(0,1fr) 32px;margin-left:auto;margin-right:0}.message-row--staff .message-avatar{grid-area:1/2}.message-row--staff .message-content{background:#e9eaff;border-color:#d9dafb;grid-area:1/1;justify-self:end}.message-row--note{margin-left:auto;margin-right:auto}.message-row--note .message-content{background:var(--note);border-color:#f0dfb6}.message-avatar{min-height:30px}.message-content{background:var(--surface);border:1px solid var(--border);border-radius:4px 12px 12px;width:fit-content;min-width:150px;max-width:100%;padding:9px 11px 7px;box-shadow:0 1px 2px #1e28400a}.message-row--staff .message-content{border-radius:12px 4px 12px 12px}.message-content--edited{background:var(--edited)!important;border-color:#ecd98c!important}.message-author{align-items:center;gap:6px;margin-bottom:4px;display:flex}.message-author strong{color:#37415a;font-size:10px}.message-author span{color:var(--text-soft);background:#ffffff8c;border-radius:4px;padding:2px 5px;font-size:8px}.message-content p{color:#263047;white-space:pre-wrap;margin:0;font-size:12px;line-height:1.52}.message-time{min-height:14px;color:var(--text-faint);font-variant-numeric:tabular-nums;justify-content:flex-end;align-items:center;gap:7px;margin-top:5px;font-size:8px;display:flex}.edited-label{color:#8d6b0e;align-items:center;gap:2px;display:inline-flex}.delivery-failed{color:var(--danger);font-weight:650}.composer{background:var(--surface);border-top:1px solid var(--border);margin:0;padding:10px 14px 12px}.composer--note{background:#fffdf7}.composer-tabs{align-items:center;gap:3px;margin-bottom:7px;display:flex}.composer-tabs button{min-height:26px;color:var(--text-faint);background:0 0;border:0;border-radius:6px;align-items:center;gap:5px;padding:0 8px;font-size:9px;font-weight:650;display:inline-flex}.composer-tabs button.active{color:var(--accent-strong);background:var(--accent-soft)}.composer--note .composer-tabs button.active{color:#8d660d;background:#fff0bd}.composer-tabs>span{color:var(--text-faint);margin-left:auto;font-size:8px}.composer textarea{resize:vertical;width:100%;min-height:66px;max-height:170px;color:var(--text);background:var(--surface-soft);border:1px solid var(--border);border-radius:8px;outline:0;padding:10px 11px;font-size:12px;line-height:1.45;display:block}.composer textarea:focus{background:var(--surface);border-color:#aeb5f7;box-shadow:0 0 0 3px #5b5ce21a}.composer--note textarea:focus{border-color:#e1c365;box-shadow:0 0 0 3px 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